I get e-mails from McKinsey & Company, including one that linked to this article on “Reinventing External Affairs.” The article notes in a bold headline: “A rising role for stakeholder engagement—and the business value at stake” as a finding after … Continue reading →
As many of you know, during the LA riots sparked by the video of police beating Rodney King, five minority-owned McDonald’s restaurants remained unscathed when virtually all of the surrounding area was destroyed by rioters and looters. This was attributed … Continue reading →
Most organizations have a crisis of some sort at one time or another. Here are three ideas regarding how research can help you manage those crises better. 1. Assess the CrisisThe first thing you want to do when your management … Continue reading →
You may remember my post “Reputation is Built on Behavior” in which I argued that communications has very little to do with reputation, but the way an organization behaves does. I just read an article on the MIT Sloan Management … Continue reading →
McKinsey research on managing government relations for the future: http://tinyurl.com/47ntwj2
Continue reading →I’ve done a number of projects for CEOs who go to their heads of communications and say “We’re tripping over our messages.” In doing these projects, I’ve discovered most organizations are tripping over their policies as well. The Challenge of … Continue reading →
The last time I reviewed the tracking data on my website, I found one person had reached it searching this question: What effect has the recession had on relationships between organizations and their stakeholders? Unfortunately, my site disappointed this web … Continue reading →
Yesterday was Sunday, and I could no longer stand the clutter in my office. So, I sorted and filed. Inevitably, I came across a number of items that called for some kind of action. One of these was the December, … Continue reading →
Check out the social media challenge Sean Williams faced over the weekend: http://www.communicationammo.com/?p=98
Continue reading →Dear Friends and Colleagues: Some of you have been exposed to most of this entry, because I sent it out as an e-mail to a number of you about a year ago. To you I apologize. You may wish to … Continue reading →