You may remember my post “Reputation is Built on Behavior” in which I argued that communications has very little to do with reputation, but the way an organization behaves does. I just read an article on the MIT Sloan Management … Continue reading →
Excellent article on taking org redesign from plan to practice in McKenzie Quarterly: http://bit.ly/fk3aXl.
Continue reading →I’ve done a number of projects for CEOs who go to their heads of communications and say “We’re tripping over our messages.” In doing these projects, I’ve discovered most organizations are tripping over their policies as well. The Challenge of … Continue reading →
We’ve seen a number of reputation crises in the past few years. COMMUNICATIONS Much of the discussion around these crises in the communications community focuses on how well the organization communicated in response to the crisis. Were they forthright and … Continue reading →
The last time I reviewed the tracking data on my website, I found one person had reached it searching this question: What effect has the recession had on relationships between organizations and their stakeholders? Unfortunately, my site disappointed this web … Continue reading →
In past articles I’ve suggested that we, as communications and business people, should question our assumptions rather than blindly building programs and campaigns based on common knowledge or our gut feel. However, I do not mean to suggest these necessarily … Continue reading →
Yesterday was Sunday, and I could no longer stand the clutter in my office. So, I sorted and filed. Inevitably, I came across a number of items that called for some kind of action. One of these was the December, … Continue reading →
On January 11, the Associated Press released a story by Ashley Heher about Domino’s new ad campaign, in which it shares Tweets and what appears to be actual focus group footage of people saying less than kind things about Domino’s … Continue reading →
A colleague on LinkedIn asked “how social media sites could benefit a B2B corporation, and could putting your B2B organization out there also open up potential for damaging info?”One commenter asked that the poster “describe what you mean by ‘potential … Continue reading →
For those of you who don’t know, I have been in communications more than 30 years, and doing research to support communications planning and evaluation for more than 20 years. It recently occurred to me that through my time in … Continue reading →